KAJIAN EFEKTIVITAS PENGGUNAANAPLIKASI SEACREW GUNA MEMPERLANCAR PERGANTIAN AWAK KAPAL DI PT MULTIKREASI SENALAUT SERVICES

Abstract

Hazlia, Rahmita. 2025. “Effectiveness Analysis of Seacrew Application Usage to Facilitate Crew Changes at PT Multikreasi Senalaut Services’’ The Seacrew application is a digital-based crew management system designed to streamline ship crew change administration processes. Technical issues and ineffective use of this application can seriously impact crew rotation efficiency, operational performance, and data accuracy. This study aims to analyze the effectiveness of the Seacrew application in facilitating crew changes at PT Multikreasi Senalaut Services, focusing on two dominant problems: delays in the crew change process and technical system disruptions during data input. The research employs a qualitative descriptive approach with data collection through direct observation and documentation study during shore practice. Data were analyzed using the fishbone diagram method to identify root causes. The results indicate that crew change delays are caused by the absence of standardized SOPs, overlapping workflows, and non-integrated data. Meanwhile, technical issues in the Seacrew system primarily stem from unstable remote desktop connections, data input module bugs, and insufficient user competency. Solutions include digital workflow improvements, regular technical training, and comprehensive system audits. These measures have proven effective in enhancing Seacrew application utilization and streamlining crew change processes. This study is expected to serve as a reference for companies in optimizing digital-based crew management systems and contribute to information system development in the shipping industry.